Iman Suherman

Experience

Roles and impact across 20+ years

1. Sept 2021 – Present

   Sydney, New South Wales, Australia

   Principal Engineer

   Qantas

   Own an entire technical domain on Qantas Loyalty’s Universal Retail Platform — shape technical strategy, reinforce engineering principles, and lead design, development, and maintenance of digital products. Partner with Product Managers and contribute to Engineering and Delivery Leadership.

   • Lead end-to-end solution discovery through production operation for large-scale retail eCommerce and event-driven integration.
   • Drive Agile / Lean delivery, continuous delivery, and data-driven engineering practices across squads.
   • Deep stack: HTML, CSS, JavaScript, Node.js, React, TypeScript, GraphQL, AWS serverless, PostgreSQL, Elasticsearch, Redis, Docker, and Kubernetes.

   TypeScript · Node.js · React · GraphQL · AWS · PostgreSQL · Elasticsearch · Redis · Docker · Kubernetes

   Career timeline

2. Oct 2024 – Present

   Jakarta, Indonesia

   DevOps Engineering Lead

   Mekari

   Lead DevOps for multi-tenant SaaS, FinTech, and logistics platforms — security maturity, CI/CD, observability, stability, and cost optimization.

   • Security maturity: vulnerability management, access controls, and stronger platform safeguards.
   • Productivity via CI/CD enhancements, self-service environments, and collaboration tooling.
   • Observability and reliability: centralized logging, real-time dashboards, alerting, autoscaling, and lower MTTR.
   • Lead and mentor DevOps engineers; define roadmap with stakeholders; own incident response.

   Kubernetes · CI/CD · Terraform · AWS · GCP · Prometheus · Grafana · OpenTelemetry

   Career timeline

3. June 2024 – Oct 2024

   Indonesia

   Head of Infrastructure

   Jojonomic (Mekari Officeless)

   Shaped day-to-day operations and architecture for cloud offerings spanning data centre, network, and compute — SLAs, governance, onboarding, and delivery with Customer Service and engineering leaders.

   • Guided customer outcomes from requirements through implementation and ongoing operational delivery.
   • Owned technical design, operational processes, assurance, and platform/service project delivery.
   Career timeline

4. Mar 2020 – June 2024

   Indonesia

   Vice President of Technology

   Jojonomic (Mekari Officeless)

   Technology leadership for Officeless — plan IT future, implement and maintain systems, maximize uptime, and rally teams around the technology path across web, mobile, and cloud platforms.

   • Led, mentored, and inspired engineering teams with accountability for delivery quality.
   • Cloud solution design across AWS, Alibaba Cloud, GCP, and Azure; continuous delivery and containerization.
   • Stack spanned Vue.js, PHP, Node.js, Java, Swift, Flutter, real-time systems, data pipelines, and AI/ML integration.

   Vue.js · Node.js · Java · Flutter · AWS · GCP · Azure · Alibaba Cloud

   Career timeline

5. Nov 2019 – Sept 2021

   Sydney, Australia

   Software Technical Lead

   Qantas

   Tech Lead for digital products — lead and develop the team, own architectural cloud design, and deliver with continuous improvement and mentoring.

   • Accountable for delivery quality across React, Redux, Node.js, Java, Swift, and React Native.
   • Practiced CD/DevOps, automation, containerization, and multi-cloud (AWS, GCP, Azure).

   React · Redux · Node.js · Java · Swift · React Native · AWS

   Career timeline

6. June 2019 – Nov 2019

   Sydney, Australia

   Senior Software Engineer

   Qantas

   Led by example on high-quality secure software — TDD with Quality Engineers, security/compliance, measurable business outcomes, and communities of practice.

   • Embedded continuous improvement, continuous delivery, and operational excellence.
   • Escalation point for teams; promoted methodologies that improved wellbeing and deliverable quality.
   Career timeline

7. July 2014 – May 2019

   Sydney, Australia

   Senior Software Developer

   Healthdirect Australia

   Built and operated enterprise content and middleware systems on AWS — Alfresco ECM, microservices, GraphQL/JSON APIs, and CI/CD into cloud infrastructure.

   • IaC with AWS CloudFormation; Alfresco on EC2/Docker/EKS; Spring Boot and Node.js/Python services on ECS and Lambda.
   • Led ECM initiatives, code reviews, and knowledge transfer; SQL and NoSQL (DynamoDB, MongoDB).
   • CI/CD with Bitbucket, CodeCommit, Maven, Bamboo, Jenkins, and AWS CodePipeline.

   Java · Spring Boot · Alfresco · AWS · Docker · EKS · Lambda · GraphQL

   Career timeline

8. June 2013 – July 2014

   Sydney, Australia

   Software Developer

   Macquarie University

   Developed Truth — Macquarie’s Alfresco-based document and records management system — backend and front end.

   • Built a Java OCR processor for automated document scanning.
   • Custom Alfresco actions: barcodes, auditing, templated email, type-based routing; SOLR distributed search; bucketed bulk ingestion; REST APIs.

   Java · Spring · Alfresco · SOLR · Oracle · jQuery · Node.js

   Career timeline

9. Dec 2010 – Jan 2011

   Greater Jakarta Area, Indonesia

   Software Engineer

   PT Data Lima

   Contract engineer for e-learning and SMS broadcast websites — requirements, design, implementation, and documentation with Symfony.

   • Agile TDD / pair programming on Red Hat and Ubuntu; Mercurial source control.

   PHP · Symfony · MySQL

   Career timeline

10. Mar 2010 – Nov 2010

    Kuala Lumpur, Malaysia

    Associate Director

    Profitera Corporation (KOLLECT)

    Directed design and delivery of Reminder Services, Power Analysis, and Power SMS — enterprise marketing, recovery analytics, and two-way SMS platforms.

    • Spring / FreeMarker / Hibernate stacks on Oracle with agile iterative delivery.

    Java · Spring · Oracle · Hibernate

    Career timeline

11. July 2007 – Mar 2010

    Kuala Lumpur, Malaysia

    Senior IT Manager

    Two-p Technology (M) Sdn Bhd

    Owned test strategy, verification/validation plans, and integration of testing into product development for software and systems.

    • Led requirements-driven test protocols and reporting across web stacks (Symfony, CodeIgniter).
    Career timeline

12. Jan 2006 – July 2007

    Greater Jakarta Area, Indonesia

    IT Manager

    PT. Metadome Mobitech

    Built telco MO/MT connectors, middleware integration, and MMS broadcasting capable of thousands of messages per hour.

    • Hourly traffic monitoring with SMS alerts; full MMS SMIL/MM7 pipeline and operator tools.

    PHP · CodeIgniter · MySQL

    Career timeline

13. Jan 2003 – Dec 2005

    Greater Jakarta Area, Indonesia

    Web Programmer

    PT. Rotasis Indonesia

    Interpreted specifications, designed application flows, and built web applications with documentation and testing.

    • MVC with CodeIgniter under a structured waterfall delivery lifecycle.

    PHP · CodeIgniter

Education

Academic background

• Master of Information Technology

  Macquarie University

  Information Technology · Sydney, New South Wales, Australia

  2012 – 2013

• Graduate Degree of Information Technology

  CQUniversity

  Information Technology · Norman Gardens, Queensland, Australia

  2011 – 2012

• Undergraduate studies

  Universitas Padjadjaran

  Indonesia · Indonesia

Achievements

Recognition and recommendations

• Qantas recognition — Marketplace & Wine

  Recognised by Qantas for going above and beyond with the Marketplace and Wine teams — a team award celebrating delivery excellence and partnership.

  LinkedIn

• GitHub achievements

  Pull Shark (×4), Pair Extraordinaire (×4), YOLO, Quickdraw, and Arctic Code Vault Contributor — reflecting sustained open collaboration and shipping.

  GitHub

• Recommendation — Rahimah Marsuk

  “As a Tech Lead, he consistently demonstrated exceptional technical acumen, strong leadership, and extraordinary dedication… He would undoubtedly be a valuable asset to any team.”

  LinkedIn

• Recommendation — Jaco Olivier

  “‘Genuine expert engineer’… Suherman’s ability to handle multiple projects and code-bases was unlike any I’ve seen and made a dramatic increase in the productivity of the division.”

  LinkedIn · Healthdirect Australia

Skills

Technical focus